Returns are not accepted. If a product you ordered is defective, you may return it for a replacement. There are no returns for not liking a product as there’s too much individual variation among people for how things taste, react and other conditions happening with the body.
If you were shipped the wrong product and it’s the fault of Dr. Greg - Functional Medicine, we will ship you the correct product at no cost to you. We were reserve the right to request the product back that was wrongly shipped to you, in that event we will provide a shipping label to you at no cost to you.
Once an order is placed, it is immediately processed and shipped within 48 hours. If there was an error on what you ordered or you forgot to order something, email us immediately at Support@drgreg.health or call us immediately 952-905-0003 in order for us to try to fix the situation. However, it is not our policy that we can accommodate alterations because of how quickly we typically process and ship orders.
If you did not receive a tracking number email, please first check your spam folder. If you still do not see an email, contact us by email or phone so we can let you know the order status and the items that might be potentially backordered.
Our shipping is through USPS, due to issues across the United States we are not able to guarantee a date in which your product will arrive. Once it leaves our facility it is in the hands of the USPS. We will however provide a tracking link for your order. Please contact your local USPS and provide them with your shipping number if you have not received your order. If you need your product sent overnight or 2nd day, please email us at Support@drgreg.health and we can arrange alternate shipping. We are not able to ship to Mexico, Brazil or Spain.
There may be mistakes or errors in pricing or product descriptions on our website. We do our best to catch any mistakes and errors and always try to keep it updated but some of our vendors change things without our knowledge. Dr. Greg - Functional Medicine reserves the right to refuse or cancel any order in the event that is incorrect price was advertised on our website. In the event we refuse or cancel your order and your credit card was already charged we will immediately issue a refund to your credit card, please allow three business days for that to show up on your online credit card statement. If you do not see the refund posted within three business days, please contact us by email or phone first before you contact credit card company so we can make sure that the situation is handled correctly.