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Return and Refund Policy

RETURN POLICY 

Returns are accepted within 14 days for a refund minus shipping cost and a 20%  restocking fee for all unopened, unused, and nonperishable products. Returns are not  possible for perishable items such as bars. If a product you ordered is defective after  opening, you may also return it. However, there are no returns for not liking a product as  there’s too much individual variation among people for how things taste, react and other  conditions happening with the body. 

If you were shipped the wrong product and it’s the fault of Dr. Greg - Functional Medicine,  we will ship you the correct product at no cost to you or give you a credit for the product  you purchase but didn’t receive. We were reserve the right to request the product back  that was wrongly shipped to you, in that event we will provide a shipping label to you at no  cost to you. 

ORDERING POLICY 

Once an order is placed it is immediately processed and shipped. If there was an error on  what you ordered or you forgot to order something email us immediately or call us  immediately in order for us to try to fix the situation. However, it is not our policy that we  can accommodate alterations because of how quickly we typically process and ship orders. 

If you place an order online and did not receive your package within five business days and  were not provided a tracking number to track your product. Please check your spam filter  for the tracking number email. If you did not receive a tracking number email, please  contact us by email or phone so we can let you know the order status and the items that  might be potentially backordered. 

SHIPPING POLICY 

Typically all items ordered are shipped in one box. Occasionally some orders will come in  multiple boxes to fulfill the entire order. If any items are out of stock or on backorder we  will notify you give you the option to cancel the entire order or cancel the back order item  if you do not want to wait for it. If items in one order are shipped with multiple packages  

you will not be charged any additional shipping. Most orders are shipped via  USPS. Currently we only ship to the Continental 48 USA states.

PRICING POLICY 

There may be mistakes or errors in pricing or product descriptions on our website. We do  our best to catch any mistakes and errors and always try to keep it updated but some of our  vendors change things without our knowledge. Dr. Greg - Functional Medicine reserves the  right to refuse or cancel any order in the event that is incorrect price was advertised on our  website. In the event we refuse or cancel your order and your credit card was already  charged we will immediately issue a refund to your credit card, please allow three business  days for that to show up on your online credit card statement. If you do not see the refund  posted within three business days, please contact us by email or phone first before you  contact credit card company so we can make sure that the situation is handled correctly.